For many, packing up and moving to a new home can be incredibly chaotic and stressful—which is why it’s helpful to have some moving tips and tricks of the trade up your sleeve, so that you can provide the best service possible to your clients. Whether you’re an aspiring agent preparing to get your license or already established in your field, if you truly want to solidify your professional reputation, here are some tried-and-true tips to pass onto your clientele—and get more referrals as a result.
Help Your Clients Simplify Their Home
In the age of Marie Kondo, we all love a good decluttering session and there’s no better time than when you’re moving to get rid of a bunch of junk. Advise your clients to clear out any household items they no longer want or need. Take the extra initiative to provide them with a list of nonprofit organizations, shelters, and thrift shops in their area that they can donate their items to.
Create a Moving Checklist
Regardless of whether your client is selling or buying their home, you can help them stay organized by providing them with a foolproof moving checklist. This list can include everything from reputable moving companies and insurance to packing supply suggestions to how to change your mailing address.
Connect Them to Companies You Trust
If you’re at a point in your career where you’ve built up a list of people—movers, local service providers, contractors—that you personally trust, be sure to pass their contact info onto your clients. Since people tend to do business with people they know and like, connecting is one of the most important professional skills there is, and it’s one of the best ways you can ensure referrals.
Cover the Little Things
There are several small ways you can both help your clients through the moving process and leave a lasting positive impression on them. You could send over pizza on moving day, put together an “essentials basket” (full of soap, toilet paper, and cleaning supplies), leave them a welcome basket with a gift card to a local café, or even offer to take them on a tour of their new neighborhood and point out some local attractions. Get creative, because it’s truly the little things that matter when it comes to building up your client base.
Personalized touches go a long way. If you can help create a positive moving experience for your clients, you’re bound to impress them, build up their trust and confidence, and encourage them to refer you to others. Good selling isn’t about selling, it’s about helping.
[Read: Increase Your Sales by Getting Rid of Selling]
Written by Haley Kieser